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FAQs

General

How do I place an order?
Orders can be made directly through the site illogico.com or contacting us at +39 327 41.41.414 or by email at [email protected]. We are available Monday-Friday from 9:00 to 19:00 (CET)
How can I cancel or modify my order?
If you wish to cancel or modify your order, please send an email as soon as possible at [email protected]. We will do our best to fulfill your request. If you have received your order and want to return it or change it, please refer to the instructions of return included in the delivery. Once we receive your return, we will process the redemption or exchange request.
How to buy on illogico.com?

Payment

Which payment method do you accept?
For online orders on illogico.com there are these available payment methods: Visa, Mastercard, American Express, PAYPAL, Wire Transfer
Can I pay on delivery?
No, unfortunately it is not possible, but in the previous question you can find the different forms of payment.
Can I use different payment methods for the same order?
You can use just a form of payment for each order.

Product care

How can I take care of my product?
Bow tie can be washed in cold water. Based on the chosen fabric, bow tie can show some natural folds, therefore we sugget you to iron it.

Shipment, change and returns

How much does shipment cost amount?
Italy
For orders over 150€ shipment is free.
For orders under 150€ shipment amounts to 5€.

Western Europe 15€
(France, Spain, Portugal, UK, Ireland, Germany, Netherlands, Switzerland, Austria, Belgium, Denmark, Poland, Croatia, Slovenia, Czech Republic, Norway, Sweden, Finland, Gibraltar, Luxembourg, Lichtenstein)

Eastern Europe 20€
(Bosnia and Herzegovina, Montenegro, Albania, Greece, Bulgaria, Romania, Moldova, Hungary, Slovakia, Belarus, Ukraine, Macedonia, Lithuania, Latvia, Estonia, Turkey)

Asia & Middle East 25€

Africa 25€

South America 25€

Australia & Oceania 25€

USA & Canada 15€

How many days do I have to make a return?
The goods must be returned within 14 days from the date of receipt of goods.
How do I make a return?
Illogico will refund the full price of product provided that it is returned integral with tags and original box. Illogico reserves the possibility to deny your return if it doesn't respect our requirements. To make a return, contact our customer assistance, which will give you all information about.
Shipment and delivery timing
Realization and shipment timing is 1 (one) week if the product is not in stock. Delivery times are 48 hours in Italy and a calendar week abroad.
Which size can I choose?
Our bow ties are all one size and handmade.
Can I order a special size?

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